Treating business partners as equals is essential. Once you’ve established an atmosphere of respect, it sticks
Melanie Ackermann: In Tunesia, a Muslim country, men traditionally play a larger role in the workplace – though the country is becoming increasingly modern. People here are not (yet) used to seeing women in leadership roles. Especially in the hospitality business. As a woman, you still have to work hard to gain respect and acceptance. You have to show that you really do know what you’re doing. Once you have, though, you’ll be taken seriously. Professionalism is highly regarded here.
When I became a destination manager on Djerba at the age of 23, having served 18 months as a tour representative, it took the team a little while to get used to it. What helped me a lot was the fact that I come from the hospitality industry. So I already knew a lot coming in. The team was great. I felt accepted, and we were able to work together very well without any big conversations about it. I never experienced any problems in terms of accepting my authority, although the situation was quite new to my colleagues. But there have been a few instances where I have been put to the test…
On the rare occasion that things get uncomfortable – say, a business partner makes innuendos about my age or gender – I remain assertive and professional. I never let anyone make me doubt myself and always treat everyone as equals. As the saying goes, “We reap what we sow.” And here, those are certainly words to live by. I love the varied nature of my work, with new challenges each day. And I’m also really happy to be living here on Djerba. I have arrived.”