You say that this is an important stage for the future of DER Touristik. What challenges lie ahead? What issues would you like to tackle?
Dr Ingo Burmester: In the light of new competitors and the shift to online business, we will have to define a clear, future-proof strategy that allows us to occupy a unique position on the market. This will only be possible if we learn from best practices across all our markets, continue to integrate the various areas of our value chain, and work together to advance issues that are important for the future, such as sustainability. We must also create the best possible customer journey and ensure maximum digital convenience – from the search for travel ideas to booking and, ultimately, to the travel experience itself.
Boris Schnabel: At the same time, we have to sharpen the focus of our day-to-day operations and become more resilient – particularly with regard to rising inflation and higher energy prices. And, of course, we have to react to the increasing personnel shortages that are severely affecting our entire industry. Our future success will continue to depend on the loyalty, commitment, and passion of our employees, and we must utilize the Group’s strength to attract and retain international talent.