Electronic invoicing: Frequently asked questions

You have questions about invoicing by email, changing the invoice address, the customer list or other topics? Here is a summary of frequently asked questions.

We’re changing the channel used to submit invoices. As part of this process, new, company-specific email addresses are being used. The background processes are changing as well.

For this reason, we ask that you switch over as part of an onboarding process. Please register by sending an email to: [email protected] so we can assign you a start date as soon as possible.

In this case, please contact us by email at: [email protected]. We’ll review your situation and let you know if there are any changes to the current process.

Your registration will be scanned and processed electronically. For this reason, we need a completed registration form from you. Please note that in the future you will only be able to send your invoices from the specified sender email address. Do not forget to indicate the response email address so we can return incorrect invoices to you, if necessary. We will also maintain communication with you via this channel in the future.

We need three or four business days to scan and process your registration. You will receive a confirmation email from us with your personal start date.

Please note that any invoices sent prior to the specified start date will automatically be rejected by our system and will not be booked.

We have indicated the legal headquarters in our customer list. However, you do not need to adjust you invoices to include this address. Send the invoice using the usual invoicing address to the email address for your customer.

To find the address you’re looking for, search by the company name (e.g., REWE Markt GmbH, REWE Group Fruchtlogistik GmbH, REWE Digital GmbH, toom Baumarkt GmbH, PENNY Markt GmbH, etc.).

No, our system only books invoices and attachments sent in an email as separate PDF files; i.e. one invoice (= one PDF) plus – where applicable – one attachment (= PDF), meaning your email cannot have more than two PDF files attached.

No, this is not the right address for submitting invoices. However, you are welcome to use our onboarding mailbox if you have questions, or if you would like to send us your registration or a change.

Please use only the relevant email address for your customer to submit invoices. Note that for organisational and technical reasons we cannot forward any invoices sent to the onboarding portal to the appropriate email address for the customer.

Please send an email to the onboarding mailbox ([email protected]) so we can process your request further. We’ll request the customer numbers internally and get back to you as quickly as possible so we can arrange the next steps and submission of the invoice by email.

Yes. Our system is capable of receiving and processing ZUGFeRD invoices.