The customer is king
Listening to our customers is very important to us. All of the complaints or enquiries we receive about our private label products are forwarded to the central customer service department of REWE quality management, where they are recorded and evaluated electronically, and a qualified response issued as quickly as possible. If we receive multiple reactions to or enquiries about a particular product, we are swift to respond. In the case of complaints, we always ensure we get to the bottom of the issue and, in the case of enquiries, we are happy to discuss possible further improvements.
We believe that only customers who feel that they are being listened to and taken seriously will continue to give us the chance to prove ourselves in the future.
Do you have any suggestions, questions or criticisms? Please do not hesitate to contact us.