Doing grocery shopping online is a booming trend and the demand for innovative shopping solutions is on the rise. To meet the customers’ needs, REWE introduced the online supermarket REWE Lieferservice. Due to a well-structured delivery process, customers can now do their grocery shopping no matter where they are–for example while relaxing on their sofa, riding the tube or sitting in a cafe.
Dairy products, fresh fruit and vegetables, cold cuts, frozen food, drinks or health and beauty products: With just a few clicks in the online shop https://shop.rewe.de/ or in the REWE app rewe.de/app customers can get their shopping done. They can take their pick from the wide range of goods REWE has to offer. Throughout the whole picking and delivery process, our employees make sure to maintain the cold chain to ensure the items are fresh and of highest quality. Whether the order will be processed in a local market or a REWE Lieferservice warehouse nearby depends on the customer’s post code. REWE Lieferservice employees will commission each order carefully, as if they were shopping for themselves. This means that apples and bananas, for example, will be checked closely before being put in the delivery bag.
Once the customer has added all products into their online shopping basket, the only thing left to do is picking a slot for the delivery, adding a delivery address and choosing a payment method. Slots are open from Monday to Saturday, between 8am and 10pm. Customers pay electronically–either by credit card, debit card, PayPal or invoice. Only after the order has been completed, customers will be charged. An order is completed once the goods have been delivered and accepted and the customer has had the chance to hand in discount coupons and bonus cards, as well as return empty returnable bottles and cans–all of which can alter the invoice total.
New customers will get their first delivery free of charge. For any further deliveries, REWE Lieferservice charges an amount from 0 euros to 5.90 euros, depending on the value of the items placed in the shopping basket and on the slot booked.
If customers are on holiday or are planning a big dinner, an order in advance might be the way to go. Orders can be placed up to 13 days in advance. And if, in the meantime, a customer notices that more or less items are needed, orders can be changed accordingly until one day before the delivery is due. Customers can also refuse unwanted or damaged items during delivery. By buying online at REWE Lieferservice, customers can quickly and easily do their weekly shopping.