To ensure that a consistently high level of quality is maintained within our stores, REWE Group has developed a series of supporting documents such as quality assurance manuals and hygiene schedules. After all, quality is a process that begins with planning.
Maintaining an exceptionally high level of cleanliness and hygiene is essential – especially in areas where staff handle unpackaged food, such as the meat counter or fresh produce section. Hygiene schedules specify how often rooms and machines need to be cleaned and disinfected, as well as which cleaning products to use.
In cooperation with our sales representatives, we have created ‘product passes’ for the production of fresh products. These define all of the processes in detail, including the selection of raw materials, hygiene during handling, and declarations. And to make sure our quality principles actually work the way we expect them to, our stores are monitored regularly by regional quality assurance officers, for example, by means of in-store inspections and detailed checklists.